Refund policy

Non-returnable products: Custom-made prints and frames.

Our policy is to provide our customers with the highest of quality. All our prints and frames are made to order, which means they are printed only when you place an order. Therefore, we do not provide refunds or exchanges unless there is an error on our part with your order or your order arrives damaged.

We want you to be happy and love your prints so please check the product description and measurements carefully to make sure they are right before placing your order. If you have any question before ordering please do get in touch. Email: hello@gypsywestwood.com

Damage

On the rare occasion, your products may be damaged in transit by our shipping partners, please contact us as soon as it arrives (no more than 48 hours after receiving), with clear details of the damage including photographs of the product and packaging. We will asses and evaluate to make a decision to make it right.